Journal of Economics, Business, and Government Challenges

IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) IN IMPROVING MANAGERIAL PERFORMANCE IN POST-MERGER SYARIAH BANK INDONESIA

Helmina Ardyanfitri — 2023-06-08

This research aims to analysis of the implementation of Total Quality Management (TQM) at Bank Syariah Indonesia branch office Surabaya Dharmawangsa and analysis of the implementation of Total Quality Management (TQM) in order to improve managerial performance at Bank Syariah Indonesia, branch office Surabaya Dharmawangsa. This study uses a qualitative research method with a descriptive approach. Research data obtained from primary data and secondary data. While the primary data sources are four employees of Bank Syariah Indonesia branch office Surabaya Dharmawangsa with secondary data from various literatures such as books, journals, and articles that are relevant. Data collection techniques used by observation, interview, and documentation. While the data processing technique is done by editing, organizing and analyzing data. The results obtained by researchers are that the application of Total Quality Management (TQM) at Bank Syariah Indonesia branch office Surabaya Dharmawangsa is considered quite good and in line with Total Quality Management (TQM) theory which is a strategy in management that is oriented to customer satisfaction which involves all employees or parts of the company. The application of Total Quality Management (TQM) has relevance to managerial performance at Bank Syariah Indonesia branch office Surabaya Dharmawangsa. This is evidenced by the many aspects that can be linked such as evaluations carried out to improve managerial performance as well as in Total Quality Management (TQM).

IMPACT OF THE COVID-19 PANDEMIC ON INDONESIAN CAPITAL MARKET (IDX COMPOSITE)

Irzameingindra Putri Radjamin — 2023-06-08

The COVID-19 pandemic has caused many problems globally. Various sectors have been affected by this pandemic. In this study, we aim to determine the impact of the COVID-19 pandemic on the Indonesian capital market (IDX Composite). The method used in this study is the quantitative method of collecting data on COVID-19 cases in Indonesia in 2020 and 2020 IDX Composite data from the government’s official website. We also use the Granger Causality Test to check the relationship between those two variables. The COVID-19 impact on Indonesian Capital Market can be seen from this study’s result, where the 2020 COVID-19 cases in Indonesia had a quite large impact on Indonesian Capital Market (IDX Composite). When the COVID-19 cases started in Indonesia in March 2020, the IDX Composite experienced a significant decline.

The Influence of Job Happiness and Innovative Work Behavior on Employee Performance

Wa Pala — 2023-04-30

This study aims to analyze and determine the effect of both partial and simultaneous job happiness and innovative work behavior on employee performance. This study’s sample number was 76 employees at the North Maluku Central Bureau of Statistics (BPS). The analytical test tool uses SPSS version 27. The results of this study indicate that: (1) job satisfaction has a positive and significant effect on employee performance. (2) innovative work behavior positively and significantly affects employee performance. (3) work happiness and innovative work behavior together have a positive and significant effect on employee performance.

Workshop Activities to Increase Team Cohesiveness at the Department Learning Center (DLC)

Meidiya Ende Repa — 2023-07-31

Department LC (DLC) is a work unit of PT. GREAT INTEGRATED. DLC functions as an employee training and development facilitator at PT. GREAT INTEGRATED. in DLC there is less than optimal output and there are consumer complaints regarding the quality of the implementation of the training program in the form of conveying information on less than optimal training implementation schedules. Employees also express complaints when working with a team, even when working deadlines. These complaints: the appearance of anxiety, dizziness, and lack of comfort when working in a team. The results of the open system diagnostic method found that the complaint was caused by conflict in interaction between teams, which was caused by limited non-formal communication, such a situation resulted in the intensity of direct interaction between team members being less than optimal. This form of communication causes misunderstanding, the misunderstanding is not because the team is unable to express opinions, so further forms of intervention for DLC are a function of the team itself, because the cohesiveness of the DLC team is not optimal and it is necessary to carry out team building activities to increase team cohesiveness.

Influence of Fan Attachment and Attitude towards Impulsive BTS Meal Purchasing Interest among Army (BTS Fans)

Dewi Deniaty Sholihaha — 2023-07-31

This research aims to examine the factors that cause impulse buying by Army (BTS fans) which are influenced by attachment and attitude towards the product. The research was conducted by involving BTS fans who are members of groups affiliated with Kapanlagi.com media. The sample in the study was 97 people, representing a response rate of 97% of the target sample. Data analysis was conducted using PLS 3.0 and showed that fan attachment can trigger impulsive buying activity carried out by Army. In addition, attachment also has an impact on improving the view of the product by having a label with the BTS logo as a brand. However, the attitude towards the product does not necessarily lead to impulse buying interest because it requires attachment factors to build spontaneous purchases

Visual Communication as a Promotional Strategy Attraction of Shopping Center (Case Study on Thematic Decoration of The Avatar Pandora : The Way of Water in Senayan City Mall)

Zulhilmi Yahya — 2023-08-28

The COVID-19 pandemic accelerated the growth of online shopping, posing challenges for shopping centers and impacted consumer’s visit motivations. But during Post-Pandemic, the economy gradually recovered as an opportunity to cater. Marketing communication plays a crucial role in facilitating understanding between businesses and consumers. An attractive and unusual visual appearance is important for shopping centers to remain competitive. The situational factors provide an opportunity for shopping centers to implement attractive innovations, including visual communication.

An exemplary shopping center that has utilized visual communication as a marketing strategy is Senayan City Jakarta. This study aims to analyze the effectiveness of visual communication, particularly to the exploration determinant, through the thematic decoration of The Pandora Avatar: The Way of Water Experience combined with Christmas Festive as unusual situational factors.

The research adopts a qualitative methodology incorporating Situational Factors Theory and Integrated Marketing Communication. Customer traffic data and stakeholder interviews are analyzed to gain insights into the impact of the themed decoration strategy. The study also considers secondary research and internal data provided by Senayan City Management.

The findings reveal that thematic decoration strategy employed by Senayan City Mall has successfully attracted visitors, particularly the exploration determinant, with 57% (November to December 2022) +15% (December 2022 to January 2023) increament of customer traffic. Despite challenges of unpredictable queues and crowd management issues due to community activity restrictions (PPKM), the thematic decoration has proven to be an effective promotional strategy